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      21 Jan 2011

      How to Outmarket, Outmaneuver, and Dominate Your Better Funded Competitors and Leverage Their Greatest Strengths Against Them

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      This is part 2 of a series of indeterminate length about succeeding in a crowded market. You can read the first part here. Entrepreneurs are simply those who understand that there is little difference between obstacle and opportunity and are able to turn both to their advantage. -Niccolo Machiavelli If you're in any decently-sized marketplace, you're going to come up against at least a few significant competitors. Let's face it, at this point, pretty much all demand in any market is being met by...something at least. Some of your competitors, even if you think they have an inferior product, are probably better-funded, have stronger brand value, or have well-developed inbound marketing campaigns (or all three). They're probably running numerous successful, established campaigns across multiple channels. If you go up against them directly, on their turf, they will destroy you. But, if you take a tactical, tightly focused, agile approach, you can defeat even the most entrenched behemoths. Here's how you can run circles around your biggest competitors, no matter how much money they throw at stopping you:

      Watch as Stability Turns into Stagnation

      Like it or not, in the fast-moving Internet marketing world, being an established player that has been around for a while confers tremendous advantages. These benefits can manifest directly in the significant organic ranking and quality score boost Google gives to aged domains (those that have been registered for more than a few years without a change in Whois). This is presumably because, unlike, say, keyword density, domain age is much harder to game. But the effects of age can also manifest themselves in other, subtler ways. An affiliate who has been running an offer for a while has demonstrated that he is capable of consistently delivering high quality traffic. As a result, he is probably getting a higher payout than you and can afford to outbid everyone else. And of course, any performance advertisers running traffic for some time have had time to collect lots of data, optimize their campaigns, and remove low-performing ads and keywords. But consistent stability also breeds complacency. And as any affiliate who has watched his earnings from a previously stable campaign dwindle into nothingness over time, in this business, complacency is death. Leverage your competitors' complacency and turn it against them. Where are they getting weak, fat, and lazy? Look at the highest converting keywords you covet most. Do you see your competitors rotating different headlines and landing pages or are they using the same ones? Is their ad position changing a lot (implying that they are actively managing their bids) or is it holding steady? If you're seeing a lot of stagnation in your competitors' campaigns, that's when you know it's time to strike. Start bidding aggressively, using a variety of diverse headlines and landing pages. The more completely diverse appeals you try, the higher the chances you will stumble on a combination of medium and message that produces significant lift in conversions or CTR, thus negating their established history and higher bids. Most advertisers lack the ability to monitor changes in their ad position and performance for every keyword. Once something is profitable, more often than not, they will fall asleep at the wheel and let the campaign run on autopilot as they move on to optimizing different market segments or traffic sources. This is especially true with contextual (cost per view) and display campaigns, and of course SEO. Most advertisers will optimize a campaign to the point of profitability and then leave it alone, opting to move on to completely different channels. For you, this means that when you go up against big advertisers, on keywords and placements they are not actively optimizing, you'll be able to capture some traffic and market share without engaging in a bidding war with them. A big ad budget isn't worth much if you aren't actively using it. This method can be hugely profitable, especially on the long tail and at the fringes. There's no need to fight a losing battle with a big advertiser over traffic they're actively seeking. Instead, slowly but steadily sap the traffic they don't even remember they have.

      Exploit Their Testing Budget by Scaling Horizontally Into New Channels

      By running a large campaign, your competitors are releasing lots of data into the wild. Thousands of headlines, keywords, banner ads, etc are all publically available for you to study and learn from. Remember, Internet marketing isn't magic. It's simply scientific testing and the application of a few fundamental principles. When you see large, well-funded competitors extend their tendrils into thousands of sites and keywords(you know, when you get the sense that you're seeing their ads everywhere), it's easy to feel frightened and overwhelmed. "How could I ever compete with them?" you think. "Their brand is so...established". But they're not doing anything special. They just have a bigger testing budget than you. And a bigger testing budget simply means they can afford to make more mistakes. So let them make mistakes and spend their money testing. Then, once they've figured out what works, and started scaling it, when you've seen many ad variations replaced by one or two they are running consistently, it's fairly easy to figure out what the most effective way to reach that particular target market is. You probably shouldn't copy their ads exactly. But there's nothing wrong with taking the fundamentals of their campaign, like their main appeal(is it a price appeal? a particular benefit appeal?), main keywords, the types of images they use in their banners, and scaling them horizontally to other, very related traffic sources and demographics. Do you think every single Google advertiser is also on Yahoo/Bing? Is every Pulse360 advertiser also running the same ads on AdSonar? Is every single PPV advertiser distributing campaigns evenly between TrafficVance, LeadImpact, and MediaTraffic? One of the most effective ways to easily generate new revenue is taking an existing campaign and porting it over to a related traffic source. Why not do the same with your competitors' campaigns? There are plenty of keyword research tools out there that will show you competitors' exact ads and keywords. (I recommend SEMRush). Learn from those campaigns, and scale them up. Wait for your large competitors to optimize their campaigns, learn the fundamentals that make them effective, and port them over to related traffic sources. Remember when I posted some of the most effective Facebook ad images? Thousands of people downloaded those images. Most simply put them, unchanged, into new Facebook campaigns. Those campaigns faltered, because Facebook users had already developed banner blindness for those images. But a few clever people looked at those images, which were the result of many different advertisers spending millions of dollars testing, and figured out which specific patterns, like a picture of a crying baby, were most effective. Then, they used those tried and tested patterns to build out campaigns on alternative, less saturated, yet technically similar traffic sources like Plenty of Fish, and got profitable very quickly. Let your competitors spend money testing and optimizing. The bigger they are, the easier it will be for you to quickly learn what works best. Then learn what works, adapt it to your own campaigns, and scale. tl;dr Summary: Having strong, well-funded direct competitors with large paid traffic campaigns gives you two advantages you probably weren't aware of:
      1. Their campaigns are so large that they are not actively optimizing/managing bidding on all of their keywords and media buys, especially towards the long tail, leaving an opportunity for you to come in and take over.
      2. The wide reach of their ads makes it easy to collect lots of data on what works best. You can effectively hijack their massive marketing budget for your own benefit. Large marketing spend means you can collect lots of accurate data from keyword tools, demographic research tools like Quantcast, as well as old-fashioned manual competitor research.

      As you may have guessed, the upcoming release of insight.io will automate and scale many of these data collection and optimization tasks for you...but that's some time away. It won't hurt to put your email on the beta list though :)
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      9 Dec 2010

      This Common Tracking Mistake Is Costing You Thousands of Dollars

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      A few years ago, when I was still getting my feet wet in internet marketing and not making very much money, I had a conversation with an incredibly successful affiliate marketer. This man had come from humble beginnings, starting with little seed money and no marketing knowledge to generating millions of dollars in commissions for himself in less than a year. And he did this by promoting lead-gen offers in the financial space, one the most fiercely competitive and difficult to break into niches out there. Of course, I was dying to learn the secret of his success. I knew he worked very hard, but lots of people work hard without approaching his level of success. So I pressed him to tell me exactly what he was doing to be wildly successful where so many of his competitors failed. And he told me. He said....

      "I track everything down to the individual ad level from impression to conversion"

      He was advertising on AdWords in the highly contested finance niche, where clicks could easily cost $4-$10 each. His competitors were experienced affiliates and PPC managers for major performance advertisers, so they knew what they were doing. They all carefully tracked each keyword via a unique subid, so they knew exactly which keywords were converting well for their offer. But they weren't tracking everything. When building a PPC campaign, most advertisers, even experienced search marketers, take two parallel paths in optimizing their campaign:
      1. They look at every keyword's CTR and conversion rate, and eliminate poorly performing keywords that either have a high CPC(because of low CTR) or a low EPC(because of low conversion rate)
      2. Simultaneously, they test different headlines on their ads to see which one gets more clicks, keeping the ads that have a higher CTR

      Do you see what they're missing????

      After finding keywords, the advertisers in this niche would spend most of their efforts on writing enticing ads, using words like FREE! and Try It Now! that would get a lot of clicks, thus lowering their cost per click. This clever affiliate wasn't doing that, because he knew better. And the reason he knew better is that he wasn't just tracking how every keyword was converting like everyone else...he was also tracking how every single ad he wrote was converting. For every ad he wrote, he appended a unique tracking ID to the destination URL, which would get passed through as part of the subid to that offer. He had a huge spreadsheet listing thousands of these ID numbers and the unique ad variation and ad group it corresponded to. The meticulous record keeping paid off. By tracking how every single ad converted, he soon realized that his most profitable and successful ads were not the ones with the highest CTR. In fact, some of the ads that got less clicks were responsible for the majority of conversions. Those clicks cost more, but they brought in much higher quality traffic. Instead of trying to get as many people as possible to click on his ad, he pre-qualified potential customers through the ad text, so only the most motivated and profitable customers clicked through to his landing page. When all of his competitors were losing money trying to get a high click through rate and getting cheaper clicks, he optimized his campaign at the individual ad level, went for targeted clicks over cheap clicks and was incredibly successful. Had this affiliate not been tracking every ad, he would have continued to put up high-CTR but low converting ads, lost money on the campaign, and missed out on millions of dollars in revenue for his business. Track every single headline, body, display URL, image, anything and everything. Follow the user from the specific ad all the way to the conversion. If you're not tracking every little bit of data possible, I guarantee you're losing money. Don't make that mistake.
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